Sometimes you think its only a 5-minute fix…
Humility licks in for me when you’re 3 tiers and over 100 hours into a technical issue with Dell’s best people helping, and the the guys got enough knowledge that we compare training and knowledge to see where we need to brush up, and immediately swap contact information so we can pick each others brains without red tape, and of course compliment the guy for being committed to the solution. There aren’t many of us around…it’s not an age thing, its the caliber of training and whether or not you actually applied it.
Hell, the guy before me that passed the buck we’re working on now wouldn’t even touch the work, he billed more than me, ran completely unnecessary diags (with dated diagnostics – I found the logs), and shrugged his shoulders and left. If he’d spend 5 minutes listening to the client, he’d have known the hard drive was dying and the laptop was still under warranty. But that wasn’t the real problem either, and now because the rest is proprietary, I’ll just say that it’s nice being at the top, and pretty fun knowing that those now 20+ year old skills are still more effective than the overpaid support monkey trying to act like they are competition.
Yes, I am working at 2am…because it needs to be done before tomorrow so I don’t have scheduling issues.
Yes, this kind of thing normally takes 5 minutes…but then, sometimes things are tougher than a two-dollar steak and you still have to eat it.
The competition wonders why people come to me over them…it’s because it’s 2am and I am working.
…and I have somehow learned to love a two-dollar steak.